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October 1, 2020

Prevent Manychat Duplicate and Loop Messages

If you are using Manychat to help automate your Facebook Messenger messages, you might notice that some of your users are stuck in a loop.

One of the reasons why they could be stuck in a loop is because you are using Buttons are replies instead of Quick replies as replies.

When you use Buttons, your users can go back to the previous messages and click those buttons again. This can cause them to restart the conversation as if they clicked the button after they received the message.

You might also see your users receiving duplicate messages from you.

This can also happen because they press the button twice in a row. Double-click is very common in people.

So, try to only use buttons for options that need to be static and don’t continue the conversions.

Use buttons only for things like getting the address or other static information from.

Use quick replies for continuing the conversation.

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Wilson Muh


Wilson Muh

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