About Manage Your Online Ordering Platform
Module Content
15 Lessons
Edit Your Menu
If you have modifiers, addons or upsells attached to your menu items using the PPOM plugin, this video will teach you how to add, edit or update them.
Lesson 3: Add or Update Menu Photos
If you need to add, remove or update menu photos, this lesson will teach you how.
Edit Your Hours & Location
Managing Your Orders
Lesson 1: View Your Orders
In this video, you will learn how to access every order that has been placed by a customer. You will also learn how to make changes to the order.Some changes you will learn how to make include the status of the order (changing the order from processing to complete) and how to refund the order if need be.
Lesson 2: Refund Your Orders
In this video, you will learn how to refund your customer's orders.Orders can be refunded partially by item or tip and can also be refunded in full.You have the option of refunding automatically through the payment processor that was used for the customer's original payment, or by refunding manually if you plan on refunding through your other sales channels.
Troubleshooting Payments
Lesson 1: Test vs Live Payments
If your customer has placed an order but see that it has failed, they may call you to let you know.One of the reasons why the order could have failed is because your payment processor is still in test mode, which isn't able to take live payments from real credit cards.In this video, you will learn how to manage test mode and live mode for your Stripe payments.
Manage Emails & Notifications