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May 6, 2020

How To Allow Gratuity On Your WooCommerce Checkout

If you are using WooCommerce to sell your food and beverage online, you might be looking for a way to accept tips with each order.

Today I am going to show you how you can accept tip on your WooCommerce store for your restaurant.

Different Ways You Can Add Tip

With WooCommerce, there were different ways that I thought of in order to add tip to each order.

I am currently still using all 3 methods and would encourage you to do the same to see what results in the most tips for your restaurant.

Order Bumps

The first method to accept tip is by implementing Order Bumps.

An order bump is an offer that is made on the checkout page.

It is a great way to increase the average order value.

Most eCommerce store owners use Order Bumps to show an item which is complementary to any other item in the customer’s order.

For example, if there is a portable battery in the order, they would show extra cables.

In the case of a restaurant online ordering platform, you can also use it for the same.

For example, you can use it prompt the customer to add an extra taco to their current taco order at a lower per-taco price.

Then you can also use it to prompt the customer to add a tip.

With this method, the price is pre-defined, which gives both you and the customer less flexibility for choosing the tip.

This may seem like a disadvantage but I’ve seen some monster tips using this pre-defined method. My theory behind it is that if a customer wants to leave $45 in tip but the only options are $30 and $50, they would usually end up leaving $50.

There are a couple of free plugins that can help you do this.

But as with all free things, there are some limitations.

The two plugins that I found let you execute this easily are:

Upsell Order Bump Offer for WooCommerce by MakeWebBetter

Molongui One Click Upsell For WooCommerce

Upsells

The second way to let your customer add tip is through a one click upsell.

A one click upsell prompts the customer after they have entered their credit card and made the purchase.

Since the customer has already opened up their wallet to you, there is a higher chance that they would spend just a little bit more, if the offer were to resonate with them.

The difference in these offers are that they are an upgrade to what the customer currently has just bought.

For example, instead of prompting the customer to add a taco to their order of tacos like in the Order Bump, this post-purchase upsell would prompt the customer to super-size their tacos at an additional cost.

For big eaters, this offer could resonate and have a high acceptance rate.

A tip can be placed in this part of the customer experience as well.

You can prompt the customer to add a tip after they have already charged their credit card.

The difference with this method is that the customer won’t be able to choose a tip.

A post-purchase upsell only has one offer for each page, so you can only prompt the customer to add a single tip amount.

You might think that this would never work, but if you give the right reason for the customer to add this tip, then there could be a high acceptance rate.

For example, have you ever been prompted to give a $1 donation after your purchase at the grocery store?

This is the same method used in an online ordering setting.

The one plugin which lets you add an upsell after the customer has already checked out is:

WooCommerce One Click Upsell Funnel by MakeWebBetter

Custom Fee

The last method to allow your customers to add tip to the order is the most standard way in the industry.

The customer will be prompted to add tip after they review their order just before they enter their credit card information.

When they are prompted, they can enter any tip amount that they want.

The tip will reflect in their order review and they can then enter their credit card.

The one free plugin that I found that lets you do this is:

Woocommerce Tip/Donation by PHPRADAR

UPDATE: There is a fatal error on tha Confirmation page after checkout.

UPDATE: There is a fatal error on the Confirmation page after checkout.
One of my developers has looked into the code of the plugin and found the issue behind the fatal error. He has adjusted the plugin so that there is no more fatal error. Here is the file for the new plugin.

After you install and activate this plugin, you can adjust the settings which will let you:

  1. Show unlimited amount of pre-defined tips to customers
  2. Let customers enter in their own tip amount
  3. Automatically update their total with the tip amount in which they choose.

All in all, there are many ways to allow your customers to add tip while ordering online from your WooCommerce restaurant website.

Which method did you end up going with?

Comment below with what you tried and what worked best for you.

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Wilson Muh


Wilson Muh

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